I don’t do cookie-cutter, and I don’t work in a silo. Everything I do is customised for my clients’ needs and determined through a collaborative process.
We always start with an in-depth conversation and some important questions to consider. I ask about the project’s goals, audience, and timeline, among many other things I need to know before I get started.
While projects vary, this general process remains consistent:
- I ask you about your needs and goals, and I listen carefully to the answers.
- I review relevant materials and make sure I understand the content that already exists.
- I learn the concepts and terminology, and I get a sense of the language your end users relate to.
- When appropriate, I speak with members of your team and other crucial stakeholders.
- I share ideas, recommendations, and concerns that arise for me at the beginning of the project.
- I collaborate with you and relevant team members to design a prototype plan for my work and get your feedback before continuing.
- I maintain close communication with you throughout the project, working together to ensure it’s just what you’re looking for.
- I maintain confidentiality and am happy to sign nondisclosure agreements.
- I diligently meet deadlines (unless the project scope changes).
Most of my work is proprietary, and I’m not allowed to share it publicly. If you’re my client, I’ll agree to the same confidentiality for you. But here are a few things I’ve done:
Technical editing, writing, and information architecture for War Child:
I’m synthesising numerous reports and instructional and technical documents into a comprehensive set of implementation guidelines for War Child’s UNICEF-supported Can’t Wait to Learn education programme. This involves close collaboration with the team; interviews with subject matter experts; new content development; and meticulous reviewing, sorting, and editing.